btjee Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the btjee platform ("we", "our"). When you use the btjee website or services, you agree to abide by the terms of this Policy. Protecting your privacy is one of our primary responsibilities, and we are always mindful of and committed to keeping your information secure.

Please read this Policy carefully. If anything is unclear, contact our support team.

We collect specific types of information to operate the btjee service properly and to provide you with a good experience. The types of information are outlined below by category:

1.1 Personal Identification Information

During account registration and identity verification, we may collect the following information:

• Full name
• Date of birth (for age verification — only users aged 21 and above are approved)
• Email address
• Mobile number
• ID document details (for KYC verification where applicable)

1.2 Financial Information

We collect your payment-related information to process transactions. This includes:

• bKash, Nagad, Rocket, Upay numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

We never store your payment PIN, mobile banking password, or full card number on our servers.

1.3 Technical & Usage Information

When you use the btjee platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Site access and time spent information
• Information from cookies and web beacons
• Referral URL

Collected information is used only for the following specific purposes:

The btjee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, security verification, and saving language preferences. Without them, the platform cannot function properly.

3.2 Analytical Cookies

These cookies help us understand which parts of the site users visit most and where there is room for improvement. This information is completely anonymous and not personally identifiable.

3.3 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect certain site features.

btjee never sells, rents, or provides your personal information to third parties for marketing purposes. However, sharing information may be necessary in certain circumstances:

4.1 Service Providers

Trusted third parties may be engaged to handle payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, and technical infrastructure management. These parties are obliged to use the information only for the specified purpose and are bound by confidentiality agreements.

4.2 Legal Obligations

It is our legal responsibility to provide information in accordance with valid instructions from law enforcement agencies or courts. In such cases, we will endeavour to notify you as far as possible — unless prohibited by law.

4.3 Fraud Prevention

btjee reserves the right to provide relevant information to the authorities if there is clear evidence of fraud or illegal activity on any account or transaction.

btjee follows industry-standard technologies and practices to protect your information. The key elements of our security framework are described below:

While we strive to ensure the highest level of security, 100% security on the internet cannot be guaranteed. If a security breach occurs, we will promptly notify you and the relevant authorities.

We retain your information only for as long as it is needed to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Account information: Retained while the account is active and for a defined period after closure, as determined by financial regulatory requirements.
• Transaction records: Retaining records of financial transactions for an extended period is a legal requirement.
• Cookie and tracking data: This data is generally retained for a shorter period and is automatically deleted at the end of a session or after a set expiry.
• Communication records: Records of conversations with the support team are retained for service quality assurance and dispute resolution.

Once the defined period has passed or the purpose has been fulfilled, data is securely deleted or anonymised so that it can no longer be linked to any individual.

btjee believes you should have full control over your own information. We therefore provide you with the following rights:

7.1 Right to Access

You can find out at any time what information we hold about you. Contact our support team to request this information.

7.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Once identity verification is complete, the correct information will be updated.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this request may be limited where there are legal obligations or ongoing transactions.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional messages or notifications, you may inform the support team at any time. Essential account-related notifications will continue to be sent.

7.5 Right to Lodge a Complaint

If you feel your privacy rights have been violated, please contact our support team first. We are committed to resolving issues quickly and fairly.

btjee is a platform operated exclusively for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

We follow an age verification process at the time of registration. If it is ever found that a minor's information has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If you become aware that a minor is attempting to open an account on btjee, please notify our support team.

btjee reserves the right to change or update this Privacy Policy from time to time. This Policy is reviewed to keep it in line with changes to the service or legal requirements.

For significant changes, we will notify you via email or through the platform. Continued use of the platform after changes have been made will be considered your acceptance of the updated Policy.

The "Last Updated" date at the top of the page always indicates the date of the most recent revision to this Policy. We recommend reviewing this Policy regularly.

The btjee platform may occasionally reference third-party services — such as payment gateways. These third parties have their own privacy policies, and btjee is not responsible for their practices.

When making a payment, you transact directly on the native platform of bKash, Nagad, Rocket, Upay, or your bank. The privacy policies of those platforms apply.

We recommend that you read the privacy policy of any third-party service before using it.